FAQ’s

FAQ’s

Contact Information Below

Email: contact@rebelreaper.com

Instagram: @rebelreaperclothing

Business Phone: (480)750-9311

IF YOU DO NOT CONTACT US FROM THESE THREE CONTACTS, PLEASE USE THEM ALL YOU WILL GET A HOLD OF SOMEONE AS QUICKLY AS POSSIBLE, IF NO CONTACT PLEASE READ BELOW IN THE MEAN TIME

I have a product to return, where do I send it or contact?

FIRST – PLEASE DO NOT SEND TO OUR HEADQUARTERS LOCATION 11240 N 19TH AVE (THIS IS INCORRECT TO SEND IT TO) IF YOU SEND IT HERE WE ARE UNABLE TO HELP. We have a separate location that fulfills the returns, so please contact us via email contact@rebelreaper.com or instagram @rebelreaperclothing for instructions on where to send the return for an exchange. Again, if you send to the address of our HQ we are not responsible for the item if it is lost upon sending incorrectly.

Forgot Your Password to your login?

Go to “My Account” – then “Account Details”, then you should be able to see a tab that says “Edit/Update Password” you should be able to update it there. If you’re having difficulty with access it, for security reasons we here at Rebel Reaper unfortunately do not have manual access to update your password. This is for protection of the customers information, and if you are unable to access or lose your information – you may need to setup a new account and or use Guest checkout.

What payment types do you accept?

We accept Visa, MasterCard, Discover Card, Stripe, AfterPay or Sizzle (Buy Now, Pay Later) Paypal and American Express payments from customers worldwide. What is AfterPay and Sezzle? 

My Order has taken a few days and hasnt shipped, what gives?

Small business is not like Amazon – we are real people, not robots. In order to keep our prices competitive with the quality products we do, we have a smaller team of likeminded people who will get the job done as soon as we can. Typically depending on the product or size of your order, they’re processed in the order received, and can sometimes take about 2-4 business days to process before shipping. Once you receive the “Completed” email (the second email after you order) along with tracking information via Stamps.com then you know its on the way! Then at that point give it about 2-3 business days depending your location in the United States out outer to arrive. Thank you!

What type of shipping do you use?

99% of our orders are sent via USPS (United States Post Office). Shipping can depend if you’re internally within the United States compared to internationally (usually more  expensive). Normally  US shipments will be delivered within 1-7 business days. Thank you for your understanding for anyone outside the US, shipping can be expensive as you see, unfortunately this is out of our control as we try to give you the best price on shipping we can.  International shipping once we drop off, can take 6-12 days to end up delivered to the destination. If you have any shipping concerns please contact our email contact@rebelreaper.com for assistance.

What type of clothing material do you use?

Most of our products are a polyester and cotton blend. Meaning they’re pre-shrunk, lightweight, soft to the touch, and woven together in a way that it is a long lasting high quality material. Washing instructions are including on every hang tag with every order so you can keep your RR Gear lasting a very long time.

Can I Select A Different Color Than The Default Picture Color?

We currently only have available the designs/colors that are displayed for that item. As things progress, we are looking to expand in different colors, but for now this is what we have that is displayed for that model shirt/color combo.

Do You Have A Customer Service Contact Email?

Yes. It is contact@rebelreaper.com for any inquiries, custom orders, or questions.

What If I Entered The Wrong Shipping Address By Accident?

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. 

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver the package it will be returned to our HQ and we will be notified once it is received back. Within 30 days you will need to confirm with us by contacting us the updated and correct address so we may resend the package.

Discount Codes

If you were provided a discount code, you can enter the code upon checkout right before submitting your payment.

What Type of Ink Do You Use to Print?

We use screen printing inks, that’ll last a long time and not crack or smear. 

How Do I Know When My Package Was Sent? And When Do I Get My Tracking Package Information?

You’ll typically receive tracking information via Stamps.com so check your emails. Once the product is purchased, it needs to be created and the fulfillment process starts. Typically the standard fulfillment time on  all orders is about 1-3 business days. Most of the time they are shipped the next day.

Once fulfillment is completed, you’ll receive a “completed” email. Once you get that email, you know your order has been sent and shipped. 

(If you ordered several products)

Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out.

If You Need To Change or Update Your Order

Please contact us immediately via our Contact tab and email at the top of the website. Please submit URGENT in the title of the email so we can address as soon as possible before fulfillment is complete. Once fulfillment is complete, we are unable to stop the order and will then be considered a return process upon receipt.

Do I Get A Receipt For My Purchases?

Of course! All orders include a receipt/invoice and return address/contact information if needed in your package once received.

Is There A Phone Number I Can Call?

Yes, you can call us at (480)750-9311, please leave us your name, order number, reason for the call, and your return contact information in order for us to return your call. If this information is not all received, it will make it difficult to call you back. If no response within 24 hours, please use our social media networks on Facebook, Instagram, or here on  the Contact tab for quicker response.

Do You Accept Currency Other than US Dollars?

Unfortunately, the only currency we receive now is $ US Dollars. We are looking to expand this for the future.

Do You Ship Wordwide?

YES! We do ship anywhere on the planet or country.