Contact Information Below
Business Phone: (480)750-9311
IF YOU DO NOT CONTACT US FROM THESE THREE CONTACTS, PLEASE USE THEM ALL YOU WILL GET A HOLD OF SOMEONE AS QUICKLY AS POSSIBLE, IF NO CONTACT PLEASE READ BELOW IN THE MEAN TIME
I have a product to return, where do I send it or contact?
FIRST – PLEASE DO NOT SEND TO OUR HEADQUARTERS LOCATION 11240 N 19TH AVE (THIS IS INCORRECT TO SEND IT TO) IF YOU SEND IT HERE WE ARE UNABLE TO HELP. We have a separate location that fulfills the returns, so please contact us via email email@example.com or instagram @rebelreaperclothing for instructions on where to send the return for an exchange. Again, if you send to the address of our HQ we are not responsible for the item if it is lost upon sending incorrectly.
*****ALL SALES FINAL ON DISCONTINUED and “ON SALE” ITEMS: including the “Scythe” Vest, “Hades” Kevlar Jeans, “Undertaker” Vest – pre-orders and custom products******
***ITEMS MUST BE RETURNED WITHIN 7 CALENDAR DAYS OF RECEIPT*++
In the event of a return, you can choose one of the following options:
A) Refund your money for the item(s). Full refunds are returned in GIFT CARD FORMAT if only the item is COMPLETELY destroyed (destroyed meaning it is not salvageable) upon shipment due to the carrier company (which then a filing claim needs to be made) or was sent to the customer wrong the item purchased was sent incorrectly by Rebel Reaper Clothing Company based off the description of the item purchased.
PLEASE NOTE: Returns for refunds on anything other than listing above, must be processed as followed or under the topics of “sizing issues”, “don’t like item”, “bought something else don’t need this”, or of the sort – please note this is NOT AMAZON OR COSTCO – we must follow the following. (Shipping fees will be deducted from total refund if you used a free shipping coupon with your order. We can not refund shipping if it was used for “FREE SHIPPING” coupons. The shipping & handling fees are not refundable since they’ve already been paid for by Rebel Reaper. We use free shipping to keep customers happy and prices competitive. You will need to pay return shipping and a 35% restocking fee. You’ll be sent a return address and a Return Authorization number via email. We can not accept returns without RA number.) Refunds can take up to 7-21 days to process depending on your bank or services of which you’ve paid for the product.
B) Exchange it for an item(s) with lesser or equal value.
If you notice an issue on the products or anything else on the order, please submit an email to us under “Contact” tab and return the item to our address (below). Please include the order number, the specific problem with the order, and any relevant photos (if able to) and we will reply with the return address to send the item(s).
When we receive a returned shipment, an automated email notification will be sent to you notifying of the refunded amount and or/ confirmation of receipt.
For any other questions and/or concerns, shoot us an email – firstname.lastname@example.org
CUSTOM ORDERS: Due to the nature & specifics of this product, we cannot accept returns on any custom orders.