F.A.Q.

Frequently Asked Questions & Answers. If something is missing or not listed below, please reach out to us with specifics at orders@rebelreaper.com for assistance

How do I start a return or exchange? (SIMPLE VERSION)

Use our Returns Portal within 30 days of delivery.
Items must be unused, with tags, and in original packaging.
Full details: Refund Policy
What’s your returns/exchanges process? (DETAILED VERSION)
SIMPLE VERSION:

Use our Returns Portal within 30 days of delivery.
Items must be unused, with tags, and in original packaging.
Full details: Refund Policy

DETAILED VERSION:
How Returns & Exchanges Work at Rebel Reaper

We offer 30-day returns and exchanges—no hassle. Here’s how it works:

Step-by-Step Process
  1. Go to our Returns Portal within 30 days of delivery.
  2. Select the item(s) you want to return or exchange.
  3. Follow the on-screen steps to get a return label (if eligible).
  4. Pack the item in original condition (unused, tags attached, and in original packaging).
  5. Drop it off at your local carrier and we’ll take care of the rest.

NOTE: We can only process the return or exchange once the item(s) are returned to our warehouse

Did You Add Return Protection at Checkout?

If you purchased Returns & Package Protection (powered by Redo) for a small fee at checkout:

  • ✅ Return or exchange your item for free
  • ✅ Get a free return label
  • ✅ Covered for lost, stolen, or damaged packages in transit

No stress, no questions—just an easy fix.

No Protection Added?

You can still return your item, but:

  • A return label fee may apply
  • Damaged, lost, or stolen packages may not be covered

For full details, check out our Refund Policy.
Where can I track my order?

We ship fast. Track your order anytime using the Track My Order page, our mobile app, or by logging into your account.

CLICK HERE to be directed to the tracking page

Important: Once your order is fulfilled, we can’t make changes to shipping details.
Buy Now, Pay Later With Shop Pay

Read more HERE

HOW IT WORKS:

  1. Add items to your cart (or shopping bag).
  2. Check out with Shop Pay.
  3. Choose the option to pay in installments.

Your first payment is due at checkout. The remaining payments are automatically charged to your card saved on Shop Pay based on the payment plan you chose. Don't worry, you'll get an email reminder before each payment to remind you.
What makes Rebel Reaper different?

We’re built for riders, creators & risk-takers—where premium craftsmanship meets bold design inspired by moto, tattoo, car, and garage culture. Since 2016, we’ve delivered gear as rugged and unapologetic as our customers
What’s your shipping policy & methods do you use?

Enjoy free US shipping on orders over $99. International pricing may vary. We aim to ship products promptly—track your order via the “Track My Order” portal, or contact us if you need to modify it after shipping.
Which Payment Methods Do You Accept?

Rebel Reaper accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, and others

Please note that your billing address must match the address on your credit card statement.
How do I choose the right size?

Each product includes detailed sizing info. Vests and jackets run tailored—if you fall between sizes we recommend sizing up.

SIZING

How do I know what size to order?

Every product page includes a sizing chart—just click the “Size Chart” link next to the size selector.


Still unsure? Reach out at orders@rebelreaper.com with your height, weight, and how you like your fit (tight, relaxed, etc.)—we’ll help you out.
Are your shirts true to size?

Typically, Yes. Our tees, polos, and button-ups run true to size unless otherwise noted in the product description. We have "Fit Guides" on select products but its always best to use our dedicated sizing charts.


Prefer a looser fit? Size up. Like it more fitted? Stick with your usual.
What about sizing for vests and jackets?

Leather jackets and vests: These have a more tailored fit. Check the product page size guide carefully.

Custom vests: Made-to-order and final sale—we recommend measuring a vest you already own and comparing it to our chart.
View details: Custom Product / Refund Policy
Can I exchange if I ordered the wrong size?

Yes—if it’s eligible. Use our Returns Portal within 30 days of delivery.


Custom or handmade vests/jacket/items are final sale and not eligible for size exchanges.
Can I exchange if I 'received' the wrong size?

Yes—if it’s eligible. Use our Returns Portal within 30 days of delivery.

Follow the prompts through the portal when selecting "received the wrong size", we will take care of it and the label.


Custom or handmade vests/jacket/items are final sale and not eligible for size exchanges.
Do you offer sizing recommendations for women?

Most of our apparel is unisex unless specified.

We recommend women size down one from their usual for a more fitted look.
Still need help with sizing?

We’ve got you.

Email orders@rebelreaper.com with your info, size, weight, height, and what product you're eyeing—we’ll do our best to point you in the right direction.

CUSTOM VEST / JACKET

This section is specific to Custom or Handmade Items

How do I order a custom vest or jacket?

Visit the Custom Products section on our site. We have a custom vest builder where you can enter your own measurements or use our sizing chart for standard sizing.

Choose your style, size, and design details, then follow the steps to complete your order.

Have a question about design or fit?

Email orders@rebelreaper.com before ordering.
Is there a warranty on custom vests or jackets?

We build our custom vests and jackets to hold up—period.
Every piece is backed by our 12-Month Craftsmanship Guarantee.

WHAT’S COVERED:
We’ll repair or replace your item if there’s a manufacturing defect in:

  • Stitching
  • Zippers
  • Snaps or buttons
  • Structural construction flaws

Coverage is valid for 12 months from delivery on custom Rebel Reaper vests and jackets only.

WHAT’S NOT COVERED:

  • Normal wear and tear (fading, fraying, aging)
  • Rips, cuts, burns, stains
  • Improper washing or care
  • Sizing issues from body changes
  • Any third-party alterations or patchwork
  • Non-custom items or accessories

If it’s been worn hard, altered, or damaged after delivery—it’s not covered.

HOW TO SUBMIT A CLAIM:

  1. Email orders@rebelreaper.com

  2. Include:

  • Your name + order number
  • Clear photos of the issue
  • A short description
  • Confirmation that the product hasn’t been altered

  1. We’ll review and follow up with next steps.

SHIPPING INFO:

  • You pay to ship the item to us

  • If approved, we cover the shipping back to you

NEED HELP?
Reach out to us at orders@rebelreaper.com if you have questions before or after you order.
This guarantee applies to custom vests and jackets only.

Built to last. Backed by us.
RebelReaper.com
Are custom vests and jackets returnable or refundable?

No. All custom products are final sale.Once production begins, no changes, cancellations, or refunds will be accepted.

We make each piece specifically for you—double-check your sizing and details before submitting your order.

Read the full policy here:
Custom Product / Refund Policy
How long does it take to make a custom piece?

Production usually takes 6–8 weeks from the time your order enters the production queue.
Timelines may vary during busy seasons.

You’ll receive an email when your item ships or when its ready to pickup in store if you prefer that too.
What if I gain or lose weight during production?

We are not responsible for body changes during the build process.


Please use accurate, current sizing when placing your order.
How should I size for a custom vest or jacket?

Use the size guide on the product page. We recommend measuring a vest or jacket you already own for comparison.


Still unsure?

Its always best to check our standard sizing charts for accurate sizing.

Email orders@rebelreaper.com with your chest, stomach, waist, height, weight, shoulder measurements and fit preference and we'll do our best for a recommendation.
Can I change the design after placing my order?

No. Once an order is submitted, no edits or design changes can be made. We will reach out to you after ordering to confirm ALL details before going to production, once confirmed, changes are locked in and can not be changed. Please review the confirmation carefully before accepting.


If you need a specific request, contact us before ordering.
Do you offer custom patches or embroidery?

Unfortunately, no. We do not offer select patch and embroidery options in-house.

Any third-party alterations (e.g. rockers, patches, stitching) will void the product warranty.