Once shipped from our Phoenix, AZ location (3102 E. Cactus Rd, 85032), typical delivery times are:

• USPS Ground Advantage: 2–5 business days
• USPS Priority Mail: 1–3 business days
• UPS Ground: 1–5 business days
• FedEx Ground: 1–5 business days

Processing fulfillment time (up to 48 hours) is not included in these estimates.

Limited edition or online-exclusive products may ship from alternate facilities and take between 7-14 days, depending on your location.

Orders are processed in the order they’re received — typically within 48 hours or less of being placed.

NOTE: We’re closed on Sunday and Monday, so orders placed after 12 PM MST on Saturday will begin processing the followingTuesday.

Order Processing

• We process orders in the order they’re received.
• Most orders are processed within 48 hours or less from the time you place them.
• Important: We are closed Sunday and Monday, so orders placed after 12 PM MST on Saturday will be fulfilled the following business day (Tuesday).
• “Standard” shipping refers to the carrier’s ground/regular service left to their transit time.

Shipping Time-Frames 

We ship most orders from our location 3102 E. Cactus Rd. Phoenix, AZ 85032. 

Carrier Estimated Transit Times

Here are typical transit time‐frames once your order ships. These are estimates and vary by destination, holidays, weather, etc.

Transit times vary by carrier for shipping only, NOT fulfillment time:

• USPS Ground Advantage: 2–5 business days (not including time to fulfill order)
• USPS Priority Mail: 1–3 business days (not including time to fulfill order)
• UPS Ground: 1–5 business days (not including time to fulfill order)
• FedEx Ground: 1–5 business days
  Processing time (up to 48 hours) is not included in the carrier’s transit window.
• Other Carrier Timeframes for Limited or Exclusive Online Only Products can vary between 9-14 days.

Limited Edition or Online Exclusive Items may ship later form our other fulfillment locations, timeframes depend on your locatio

Putting It All Together (What You Should Expect)

• If you place your order before noon MST on Tuesday through Saturday → We aim to process it the same business day (if within the 48-hour intention).
• Add the carrier transit time above: for example, if shipped via USPS Ground Advantage, you might expect delivery within approx. 2-5 business days after shipping.
• Example: Order placed Wednesday 10 AM → processed Wednesday → shipped Wednesday → delivered maybe Friday to the West/nearby, or by following week for further destinations.
• Orders placed after 12 PM MST, or on Sunday/Monday → processing begins the next business day (Tuesday) → add transit days accordingly.

Important Notes

• “Business days” = Tuesday through Saturday (since we’re closed Sunday & Monday for shipping).
• Transit times do not include processing days. So if we ship on Tuesday afternoon, the carrier’s “day 1” starts Wednesday.
• Factors like weather, carrier delays, rural ZIP codes, or remote destinations can extend transit beyond the typical timeframes.
• If your tracking shows delay or you have questions, we’re here to help — just reach out at orders@rebelreaper.com

Our goal is to have your order fulfilled within 24 to 48 hours from when it was placed. Please see details below for exceptions.

• Orders placed before 12 PM MST (Tue–Sat): Usually processed the same business day or within 48 hours.
• If there is an issue with your order, or if an item is out of stock, our team will reach out to you for a resolution prior to fulfillment.
• Orders placed after on our Closed Business days of Sunday / Monday: Processed the next business day (Tuesday).
  

Add the carrier’s transit time from above to estimate your total delivery window.

Example #1: Order placed Wednesday 10 AM → processed Wednesday → shipped Wednesday → delivery date will show on tracking with carrier depending on your location

Example #2: Order placed Saturday 6PM → processed Tuesday → shipped Tuesday → delivery date will show on tracking with carrier depending on your location

Example #3: Order placed Sunday or Monday → processed Tuesday → shipped Tuesday → delivery date will show on tracking with carrier depending on your location

If your tracking shows “Delivered” but you haven’t received your package, don’t worry — this happens occasionally and can usually be resolved quickly by following the steps below.

NOTE: If you purchased "worry free delivery" at checkout follow the instructions at the bottom to file a claim with Seel directly.

1. Check Around Your Property

• Look around your porch, side doors, mailbox, garage, or anywhere a driver might safely leave a package.
• Ask neighbors or household members if they accepted it on your behalf.
• Sometimes carriers mark packages as “delivered” 24–48 hours early, so it may show up shortly after.

2. Contact the Carrier Directly

If you’ve checked all areas and still don’t see the package, reach out to the carrier listed on your tracking email. Provide them your tracking number and confirm your delivery address.

USPS (United States Postal Service)

• Call your local post office (not the 1-800 number) and ask for a “Missing Mail Search” or “GPS Delivery Scan Check.”
• Submit a claim or missing mail request here:
  🔗 USPS Missing Mail Search Form

UPS

• Contact UPS directly to start an official trace on your shipment.
  🔗 UPS Missing Package Help
• You can also call 1-800-742-5877 (1-800-PICK-UPS).

FedEx

• File a missing package claim or request an investigation on their website.
  🔗 FedEx Missing Package Claim
• You can also call 1-800-463-3339 (1-800-GO-FEDEX).

3. After Contacting the Carrier

If you’ve completed the steps above and still haven’t located your package, reach out to us so we can help investigate further.

Email orders@rebelreaper.com and include the following for a faster resolution:

• Your Full Name
• Order Number
• Tracking Number
• Confirmed Delivery Address

Once we have that information, our team will review the case and work with the carrier to help you find the best possible resolution.

IMPORTANT:

If you've purchased Worry Free Delivery with your order, please reach out to Seel directly to start the claim process, DO NOT CONTACT REBEL REAPER it must be filed with this link here to process to coverage.

How do I file a claim with Seel?

1. Go to Seel’s claims portal: https://claims.seel.com/
2. Enter your order number and email address used at checkout.
3. Follow the on-screen steps to submit your claim for a lost, damaged, stolen, or delayed shipment.
4. Seel’s team will review your claim and contact you with updates or resolution details.

Submit your claim directly through Seel’s claim portal:
👉 File a Claim with Seel

Note: All claims are handled by Seel directly with the link below, they are NOT handled by Rebel Reaper.

This protection also includes carbon-neutral shipping within the destination country 🌍

If your package arrives damaged, or is lost, or possibly stolen, please follow the details below.

If you purchased "worry free delivery" at checkout, see below for instructions.

However, if tracking shows “Delivered” but you haven’t received your package, don’t worry — this happens occasionally and can usually be resolved quickly by following the steps below.

1. Check Around Your Property

• Look around your porch, side doors, mailbox, garage, or anywhere a driver might safely leave a package.
• Ask neighbors or household members if they accepted it on your behalf.
• Sometimes carriers mark packages as “delivered” 24–48 hours early, so it may show up shortly after.

2. Contact the Carrier Directly

If you’ve checked all areas and still don’t see the package, reach out to the carrier listed on your tracking email. Provide them your tracking number and confirm your delivery address.

USPS (United States Postal Service)

• Call your local post office (not the 1-800 number) and ask for a “Missing Mail Search” or “GPS Delivery Scan Check.”
• Submit a claim or missing mail request here:
  🔗 USPS Missing Mail Search Form

UPS

• Contact UPS directly to start an official trace on your shipment.
  🔗 UPS Missing Package Help
• You can also call 1-800-742-5877 (1-800-PICK-UPS).

FedEx

• File a missing package claim or request an investigation on their website.
  🔗 FedEx Missing Package Claim
• You can also call 1-800-463-3339 (1-800-GO-FEDEX).

3. After Contacting the Carrier

If you’ve completed the steps above and still haven’t located your package, reach out to us so we can help investigate further.

Email orders@rebelreaper.com and include the following for a faster resolution:

• Your Full Name
• Order Number
• Tracking Number
• Confirmed Delivery Address
• Include any Carrier Confirmation Numbers they may of given you about filing a missing mail search (important for us to help locate and reference when contacting them)

Once we have that information, our team will review the case and work with the carrier to help you find the best possible resolution.

IMPORTANT:

If you've purchased Worry Free Delivery with your order, please reach out to Seel directly to start the claim process, DO NOT CONTACT REBEL REAPER it must be filed with this link here to process to coverage.

How do I file a claim with Seel?

1. Go to Seel’s claims portal: https://claims.seel.com/
2. Enter your order number and email address used at checkout.
3. Follow the on-screen steps to submit your claim for a lost, damaged, stolen, or delayed shipment.
4. Seel’s team will review your claim and contact you with updates or resolution details.

Submit your claim directly through Seel’s claim portal:
👉 File a Claim with Seel

Note: All claims are handled by Seel directly with the link below, they are NOT handled by Rebel Reaper.

This protection also includes carbon-neutral shipping within the destination country 🌍

Rebel Reaper is not responsible for any incorrect address entered at the time of order, lost packages, stolen packages, or delayed packages. Occasionally, carrier delays, weather conditions, or remote delivery areas can cause delivery times to extend, which are completely beyond our control.

If you purchased "worry free delivery" at checkout follow the instructions at the bottom to file a claim.

If your tracking shows a delay or you need help, reach out to us at orders@rebelreaper.com— our team will assist you.

1. Check Around Your Property

• Look around your porch, side doors, mailbox, garage, or anywhere a driver might safely leave a package.
• Ask neighbors or household members if they accepted it on your behalf.
• Sometimes carriers mark packages as “delivered” 24–48 hours early, so it may show up shortly after.

2. Contact the Carrier Directly

If you’ve checked all areas and still don’t see the package, reach out to the carrier listed on your tracking email. Provide them your tracking number and confirm your delivery address.

USPS (United States Postal Service)

• Call your local post office (not the 1-800 number) and ask for a “Missing Mail Search” or “GPS Delivery Scan Check.”
• Submit a claim or missing mail request here:
  🔗 USPS Missing Mail Search Form

UPS

• Contact UPS directly to start an official trace on your shipment.
  🔗 UPS Missing Package Help
• You can also call 1-800-742-5877 (1-800-PICK-UPS).

FedEx

• File a missing package claim or request an investigation on their website.
  🔗 FedEx Missing Package Claim
• You can also call 1-800-463-3339 (1-800-GO-FEDEX).

3. After Contacting the Carrier

If you’ve completed the steps above and still haven’t located your package, reach out to us so we can help investigate further.

Email orders@rebelreaper.com and include the following for a faster resolution:

• Your Full Name
• Order Number
• Tracking Number
• Confirmed Delivery Address
• Include any Carrier Confirmation Numbers they may of given you about filing a missing mail search (important for us to help locate and reference when contacting them)

Once we have that information, our team will review the case and work with the carrier to help you find the best possible resolution.

IMPORTANT:

If you've purchased Worry Free Delivery with your order, please reach out to Seel directly to start the claim process, DO NOT CONTACT REBEL REAPER it must be filed with this link here to process to coverage.

How do I file a claim with Seel?

1. Go to Seel’s claims portal: https://claims.seel.com/
2. Enter your order number and email address used at checkout.
3. Follow the on-screen steps to submit your claim for a lost, damaged, stolen, or delayed shipment.
4. Seel’s team will review your claim and contact you with updates or resolution details.

Submit your claim directly through Seel’s claim portal:
👉 File a Claim with Seel

Note: All claims are handled by Seel directly with the link below, they are NOT handled by Rebel Reaper.

This protection also includes carbon-neutral shipping within the destination country 🌍

Yes, we ship worldwide.

We offer free shipping in the lower 48 states and offer shipping options for all other locations.

Most orders within the USA shipping takes 5-7 business days depending on our location, weight, and size of the items ordered.

FREE Shipping available for USA Orders over $100

International can vary 10-21 days.

You can choose to pay extra for faster shipping if the option is available.

SHIPPING & FULFILLMENT

Shipping Times:

• Standard shipping times are estimates and can vary at checkout. 
• During holiday seasons or periods of high demand, shipping times may take longer than usual.
• Delivery may also be delayed depending on your locationand the weight of your items. We appreciate your patience during these times.

Fulfillment Locations:

• Our Online Exclusive Only Products are eligible in the United States locations. Depending on the country you're ordering from, Online Exclusive Products may not be available to order. It will let you know at checkout.
•  To ensure faster delivery, especially for international orders, fulfillment of your order may be handled by multiple locations around the world.
• If your order contains multiple items, it may be shipped separately from different locations. You will receive tracking information for each shipment as it becomes available.

Yes, we gladly accept returns within 30 days of purchase. To be eligible for a return, items must be in brand new condition, unwashed, unworn, and accompanied by their original packaging and tags. You can process your return using our online Return Portal.

EXCHANGES OR STORE CREDIT:

Through the portal, you can either exchange the item for a different one or simply receive a refund for store credit. Please note that exchanges or returns do not incur any restocking fees.

REFUND TO PAYMENT METHOD:

However, for full refunds to your credit card, there is a restocking fee associated. Please reach out to our team with all your order details, reason, etc. if wanting to process a full refund to orders@rebelreaper.com

For more detailed information about our return policies, please refer to our policies section.

Some products no, but if the item at checkout or on the product page shows an option for a gift, its eligible.

Giftcards can be sent to you or the person receiveing the gift digitally. More information on the Gift Card Product Page.

We are sorry for the inconvenience! Contact our support team so we can file the details and make it right for you.

Some styles are limited drops and may not restock. If you see something you like, grab it while it’s available. 

Sign up for restock alerts on the product page or join our email list for updates.

Most of our products are true to size with a tailored fit. 

Each product page includes a detailed size chart and fit description. If you’re between sizes or unsure, we recommend sizing up for comfort.

Yes, we gladly accept returns within 30 days of purchase. To be eligible for a return, items must be in brand new condition, unwashed, unworn, and accompanied by their original packaging and tags. You can process your return using our online Return Portal.

EXCHANGES OR STORE CREDIT:

Through the portal, you can either exchange the item for a different one or simply receive a refund for store credit. Please note that exchanges or returns do not incur any restocking fees.

REFUND TO PAYMENT METHOD:

However, for full refunds to your credit card, there is a restocking fee associated. Please reach out to our team with all your order details, reason, etc. if wanting to process a full refund to orders@rebelreaper.com

For more detailed information about our return policies, please refer to our policies section.