FAQ's & More Info

A: Simply build your custom using our online builder and select your desired product, materials, and fill in the customization details, then submit your order. Once ordered, our team will reach out in 24-72 hours confirming everything for production.

It is important to keep track of your emails and junk folder, if you do not get an email within 72 hours about your custom - please reach out directly to contact@rebelreaper.com for assistance.

Don't forget to confirm all your specifications before finalizing.

A: We have a few options to choose from, but our most common types are:

1. Genuine Premium Leather: Known for its durability and classic look. It ages well, offering a unique patina over time. Our Premium Leathers are known worldwide for their soft-pressed cowhide texture, no fading or cracking, and handle anything thrown at them. The most common leather thickness we use is a 1.2mm level which is a perfect mix of durability, mobility, and longevity without being too thin or too thick. We can do any thickness you'd prefer.
2. Raw Premium Selvedge Denim: Distinguished by its higher quality and durability compared to regular denim. We don't use that cheap flimsy denim like others do out there, our denims are Genuine Selvedge Premium Denim. It's heavier, denser, ages beautifully over time, and is ideal for a rugged look. Perfect for Summer/Spring active riders
3. Heavy Duty Canvas: A sturdy and durable fabric, known for its resistance to wear and tear. Perfect for a tough, practical style for year-round riding.
4. Exotic Embossed Leathers: Offers a distinctive and luxurious look with patterns embossed into the leather, adding a unique texture and style. Please note that our exotic embossed leathers are not genuine animal leather but faux embossed leather that looks/feels like the real deal. Some styles include Embossed Crocodile, Snake Skin, Python, Ostrich, Dragon Scales, and more.

We can do pretty much anything here at Rebel Reaper.

Each material brings its own set of qualities and aesthetics to the custom vests and jackets, catering to different preferences and styles. For more detailed information, you should consult the specific descriptions provided by Rebel Reaper Clothing Company above and checkout our online builders for current options.

A: Every custom is handmade to order, good things take time. Custom orders typically take 8-12 weeks to complete, sometimes sooner or potentially longer depending on the complexity and our current order volume.

Rest assured, our team will keep you updated every step of the way or any potential delays.

We'll start production as soon as you approve the details from the confirmation email our team will send you within 1-2 business days once the order is placed.

A: Due to the nature of custom orders, we cannot accept cancellations or modifications once production has started. Please review your order carefully before confirming.

Please refer to our Refund & Returns Policy for more information.

A: All sales of custom vests and jackets are final. We cannot accept returns or exchanges, so please ensure your order details are correct once our team reaches out to you via email within 1-2 business days from the date of order.

Please refer to our Refund & Returns Policy for more information.

Artwork Requirements:

If you're supplying your own artwork for the vest or jacket liner to customize:

• Ensure it is fully completed, ready for print, and high resolution of a minimum of 300 dpi for best printing results.

Preferred Artwork Formats:

(BEST) High-resolution Adobe Illustrator or Photoshop Editable Vector Format in 300 dpi resolution

or

(BETTER) PDF High-Resolution format (Second Best)

or

(OK) at the bare minimum PNG high image. Not Recommended, but if its all you have, we'll use it but can't guarantee clarity.

(NOT USABLE) Camera photos or photos taken from Google 9 out of 10 times are blurry and we can not guarantee results.

• We can not take responsibility for blurry or pixelated images. Not providing the artwork needed ahead of time could cause additional delays to your custom.

A couple good articles explaining in more detail Image file formats: when to use each file type or this article 10 Types of Image File Extensions and When to Use Them

NOT ABLE TO PROVIDE A HIGH-QUALITY IMAGE YOURSELF?

• Due to the promise & expectations of our production time frames and respecting other customs for customers - we cannot modify your custom artwork, so it must be exactly as you want it in the final product. If you need us to fix your artwork & unable to do it yourself, our team can do so for an additional $100.00 flat fee due to the time and resources to fix artwork, please let us know if you need this service BEFORE confirming that it’s approved for production. We can invoice separately for any artwork fees if applicable.

• We've seen many other companies who will just print what you provide not knowing the expectations above, resulting in a horrible print - we don't want that for you here. If the artwork is blurry or low quality, our art team will notify you, but it's ultimately your responsibility to provide print-ready artwork in the above-listed formats. We aim for clarity and transparency regarding artwork expectations for the final print, so any pixelated or blurry images won't be usable.

A: Shipping times vary and are not included in the production timeframe. We make/ship out the product, but it's ultimately up to the shipping carrier to deliver so we can't give an exact time frame. Typically most orders in the USA arrive within 2-8 business days depending on your location.

Outside of the United States can take upward of 14-21 business days due to customs, and carrier current timeframes (out of our control)

We ship via reliable carriers and provide tracking information once your order is dispatched or ready for pickup if you're local.

Please refer to our Shipping Policy for more.

A: Yes, for an additional $300 fee, we offer a rush order service that completes your item in 4 weeks or less. Note that this only speeds up production, not shipping time.

The reason for this charge has to do with bumping your order to the top of the list to complete, which delays other customer's custom orders, this service is offered as a option but NOT required unless added to your order.

A: Care instructions vary based on materials and design. We recommend following the specific care instructions provided with your garment to ensure its longevity. We always recommend taking it to a professional who specializes in these types of things.

Some helpful articles:

How to Care for Raw Denim: The Ultimate Guide

How to clean leather motorcycle gear

How to Wax (or Re-Wax) a Canvas Vest or Jacket

A: Once your order is shipped, we'll send you a tracking number. You can use this to check the status of your delivery on the carrier's website or use our Track Your Order page on our site with your order number & info to lookup.

LOCAL PICKUP:

Yes, it is available, make sure to check our store hours and location HERE to schedule a pickup once you receive the confirmation it is ready for pickup.

A: We accept various payment methods including credit/debit cards listed on our website. All transactions are secure and encrypted for your safety. We do not store or keep payment information on file.

Our Privacy Policy

Payment plans with Affirm, Klarna, Shop Pay and Sezzle are available at checkout to make installment payments over time. Depending on approval with which one you select, sometimes with 0% Interest too!

A: Yes they do! Our Custom Vest & Jacket warranty includes:

• Applicable to in-stock customs, full custom vests, and custom jackets for the life of owning a Custom Vest or Jacket by Rebel Reaper Clothing Company.

• Includes repair or replacement of original stitching repairs, snap button repairs, and zipper repairs ONLY. Any modifications to these original items are not warrantied (Example: Changing your own stitching, buttons, zippers from what originally was made for the vest)

• Requires original Proof of Purchase receipt of order for repair service.

• Excludes normal/heavy wear, intentional damage, and neglect.

• Shipping costs for warranty service are covered by the purchaser.

• Approval or acceptable repairs and decisions are at the discretion of Rebel Reaper Clothing Company.

• Patches, rockers, or any outside additional customizations added to products void any repair warranty since we can not guarantee repairs if the original construction of the vest has been tampered with.

For more detailed information, please visit Rebel Reaper Guarantee & Lifetime Warranty.