Frequently Asked Questions FAQ's Page & Answers

99% of the time all questions can be answered below. We made it as transparent and simple as possible to understand our policies, returns, & more.

QUICK HELP TABS

Use these tabs for quick answers to frequent questions.

Please use the portal at the top of our site for all exchanges, returns, and processing. We do not accept returns that are past 30 days from delivery. If you need assistance, please contact us at orders@rebelreaper.com with your name, order number, and situation with as much detail for assistance.

USE THE LINK HERE FOR EASY ACCESS

Most of our products have size charts and guides listed under the product page itself. Please refer to them on the product page.

If a product is missing this information, please reach out to us immediately for help at rebelreaperteam@rebelreaper.com to fix.

If you are ready to place an order for a custom vest or jacket, please reach out to use directly at customs@rebelreaper.com with your information, details, and all requirements for an accurate quote or use our builder online to get a quick quote.

If you'd like to get the latest news, discounts, offers, promotions, giveaways and new release updates.

Please use the link at the top of our website "SUBSCRIBE TO VIP LIST" or using the popup on our site to subscribe. Its free, and the best place to get the latest offers and news from Rebel Reaper

THE BEST EXPERIENCE IS THROUGH OUR MOBILE APP

DOWNLOAD THE APP

Available now for all Apple & Android users. Free to download, get all the extra perks, exclusives, and app only discounts using the Rebel Reaper app.

GENERAL QUESTIONS & ANSWERS

What Products Do You Offer?

We specialize in designing and producing our own custom Rebel Reaper premium lifestyle apparel including:

  • Flannels Designed In-House by the Rebel Reaper Team & Owners
  • Handmade Custom Vests Built to Order
  • Standard In-Stock Vests
  • Custom Jackets
  • Denim, Canvas, Premium Cowhide Leather Vests & Jackets
  • In-Store Tailoring for a Custom Vest or Jacket
  • Button-Ups
  • Mens & Womens Vests
  • Premium T-Shirts
  • Performance Premium Polo Shirts
  • Hats
  • Sunglasses
  • Socks

& So Much More

How Can I Track My Order?

We have a tracking portal on our site called "Track My Order". We us proprietary software that gives real live updates on shipping status.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area or the Track My Order page on our website.

We send tracking to all fulfilled orders to our customers via email or text.

If you have not received tracking or delayed longer than normal, please reach out to us at rebelreaperteam@rebelreaper.com for assistance.

What is your location to visit and in-store hours?

Please check our Google Listing for accurate updated hours.

Generally, our store is open:

  • Monday-Friday: 10 AM - 6 PM
  • Saturday: 10 AM - 6 PM
  • Sunday: Closed

ADDRESS:

3102 E. Cactus Rd. Phoenix, AZ 85032

Do you offer in-store pickup or returns for online orders?

Yes! You can select in-store pickup at checkout. Once your order is ready, we’ll notify you via email or text.

Our in-person store is located at:
3102 E. Cactus Rd., Phoenix, AZ 85032.


Visit us during our business hours or contact page to shop in person or pick up your online orders.

RETURNS & EXCHANGES

Can I return or exchange an item in-store?

Yes! You can process returns or exchanges for eligible items in-store. Make sure to bring proof of purchase and ensure the item meets our return requirements.

We do not offer refunds to original payment method. Instead, we provide store credit or exchanges.

If you are local or in Arizona, you can process your return in-store at 3102 E. Cactus Rd. Phoenix, AZ 85032 as long as its within the 30-day window from the date you place your order. Please bring proof of purchase with your order number if processing in-store.

Please check our store hours and location before visiting to ensure we can assist.

Can I make any changes to in-stock general vests to customize?

Unfortunately, no. You would need to purchase a full custom vest or jacket to make any changes. We do not offer alterations to vests or jackets already made. Sorry.

How long does shipping take?

Shipping times vary depending on your location:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
    For international orders, delivery times may vary.
What payment methods do you accept?

We accept:

  • All major credit cards
  • Apple Pay, Google Pay, and other digital wallets
  • Buy Now, Pay Later options like Shop Installments, Affirm, PayPal or Afterpay (if available on our site)
How Can I Choose The Right Size For Me?

Our products are generally true to size. Check the specific size chart on each product page for the best fit. If you prefer a looser fit, we recommend sizing up.

Rebel Reaper has created a universal sizing system that aims to provide a unique reference for all countries. Our sizing metric is in INCHES for overseas customers.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

Do you offer international shipping?

Yes, we ship worldwide! Rates and delivery times vary depending on the destination. Import duties or taxes may apply and are the customer’s responsibility.

Do you offer gift cards?

Yes, we offer both physical and digital gift cards. They can be purchased in-store or online and make the perfect gift.

Do you have sales or promotions?

We occasionally run promotions both online and in-store. Subscribe to our newsletter or follow us on social media channels at the bottom of our website, or checkout @rebelreaperclothing for our Instagram, Facebook, Youtube, X, TikTok, Pintrest and more channels to stay updated.

RETURNS & EXCHANGES

Please read below for Frequently Asked Questions about our Returns & Exchanges Policies. You can also refer to them at the bottom of our site under Policies for more information.

Whats the process for a return or exchange?

Return Process

Here’s how to initiate and complete a return with us:

  1. Check Eligibility
    Ensure the item meets our strict return requirements and within 30 days of the ordered delivery date. We do not accept returns or exchange outside this timeframe.
  2. Submit a Return Request
    Visit our Online Returns Portal to start your return. Enter your order details and follow the instructions to complete your submission.
  3. Ship Your Item Back After You've submitted the request and received the APPROVED Request. Do not ship yet if you didnt get this approved confirmation yet.
    Once your return request is approved, ship the item to our warehouse:
    3102 E. Cactus Rd., Phoenix, AZ 85032.
    Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
  4. Processing Your Return typically is done within 5 business days once its been received by our warehouse, or sooner. If its been longer than this, please send us an email at orders@rebelreaper.com with your name, order number, and tracking to confirm and process.
  5. We will check if the item(s) for exchange are able to be fulfilled.
  • PLEASE NOTE: If what you need exchanged is not able to be exchanged, we will issue a store credit immediately in a digital gift card format credited to your account email.

Receive Your Store Credit or Exchange

  • If your order is exchanged, we will send tracking and updates to you to your email for the exchange.
  • Returns for store credit are processed and sent to you in digital gift card format to your email to use for future purchases.

If you have any questions during the process, feel free to contact us at orders@rebelreaper.com

What is Your Return / Exchange Policy?

We do not offer refunds to original payment method. Instead, we provide store credit or exchanges through our online returns portal online. If you are local or in Arizona, you can process your return in-store at 3102 E. Cactus Rd. Phoenix, AZ 85032 as long as its within the 30-day window from the date you place your order. Please bring proof of purchase with your order number if processing in-store.

Return Requirements:

  • All returns are subject to approval.
  • We do not process or complete a return or exchange until the item(s) are returned back to us at our store Location to process
  • Items must be in brand new, unworn, unwashed condition with original tags and packaging.
  • Returns that do not meet these conditions will not be accepted.
How Do I Start a Return or Exchange?

To initiate a return or exchange, visit our Returns Portal listed at the top of our site under "FAQ & More Info" or at the bottom of our site and follow the instructions.

We do not accept returns over the phone or unauthorized returns. It must be done through our online portal for accurate processing please.

Can I Return/Exchange In-Store?

Yes. We do not offer refunds to original payment method. Instead, we provide store credit or exchanges.

If you are local or in Arizona, you can process your return in-store at 3102 E. Cactus Rd. Phoenix, AZ 85032 as long as its within the 30-day window from the date you place your order. Please bring proof of purchase with your order number if processing in-store.

Please check our store hours and location before visiting to ensure we can assist.

How Long Do I Have to Return or Exchange an Item?
  • You must submit your return or exchange request within 30 days of receiving your order using our online returns portal at the top of our site.

  • Damaged or defective products can only be accepted if within 3 days of delivery date.

Return Requirements:

  • All returns are subject to approval.
  • We do not process or complete a return or exchange until the item(s) are returned back to us at our store Location to process
  • Items must be in brand new, unworn, unwashed condition with original tags and packaging.
  • Returns that do not meet these conditions will not be accepted.

We do not accept returns over the phone or unauthorized returns. It must be done through our online portal for accurate processing please.

How Long Does It Take to Process a Return or Exchange?

Processing begins only after we receive your items at our warehouse:
3102 E. Cactus Rd., Phoenix, AZ 85032.

Once received, please allow up to 5 business days for processing. You will received an "Approved" email with instructions on what happens next.

Approved returns will be issued store credit or an exchange based on your request.

Can I Cancel or Modify My Order?

Once an order is placed, it cannot be modified or canceled as we process orders quickly. Once tracking is sent, the item is picked up from our shipping carriers the same day.

What If My Item is Damaged, Lost or Defective?

Damaged or defective products can only be accepted if within 3 days of arrival or delivery.

If you receive a damaged, or lost, or defective item and/or purchased package protection - you'll be covered. However, you will need to reach out to the shipping carrier and complete some simple online filed paperwork (trust us we know its the carriers process) to replace the items if necessary.

We will help with the process since this only applies to lost, damaged goods from the carrier delivery, contact us immediately at orders@rebelreaper.com with photos, name, date you found out it happened, and as much detail as possible along with your order number.

Do You Ship Internationally?

Yes, we offer international shipping.

We do not however offer refunds for international orders or refund/credit back any shipping costs.

Rates and delivery times vary by location.

For further assistance on returns, exchange, or damaged products from the carrier, contact us at orders@rebelreaper.com with photos, name, and as much detail as possible along with your order number.

What Happens If My Return is Not Approved?

If your return does not meet our strict requirements (brand new, unworn, unwashed, original tags, and packaging):

  • The return will not be accepted.
  • The item can be shipped back to you at your expense.
How Will I Receive Store Credit?

Store credit will be issued as a digital gift card to your email once your return is processed and approved.

The credit can be used for future purchases on our website.

Do I Need to Pay for Return Shipping?

At the moment, yes, customers are responsible for return shipping costs. We do not refund or credit initial shipping costs from when we sent the item(s)

We recommend using a trackable shipping service like your local USPS or UPS carrier for your return to ensure it arrives at:
3102 E. Cactus Rd., Phoenix, AZ 85032.

What If I Miss the Return Window?

Returns for simple exchanges or store credit must be initiated within 30 days of delivery.

  • Requests submitted after this window will not be accepted

For damaged product or defective must be initiated within 3 days of receiving your order with pictures/proof of damage.

  • Requests for damaged/defective items submitted after this window will not be accepted
What Items Are Not Eligible for Returns or Exchanges?

The following items are FINAL SALE and cannot be returned or exchanged:

  • Clearance items
  • Final Sale Items
  • Socks and underwear (hygiene products) if opened
  • Custom vests or custom jackets
  • Handmade items
  • Any other product marked as "Final Sale"

These items are excluded from our return policy for hygiene and customization reasons. All Custom Vests and Jackets are made to order.

Please double-check your order before purchasing.

For additional questions, contact us at orders@rebelreaper.com with your name, order number, and as much detail as possible for assistance or clarification.

LOST, STOLEN, MISSING PACKAGES & PACKAGE PROTECTION

Please read below for Frequently Asked Questions about how to handle any Lost, Stolen, Damaged, Missing, or Claims for Orders.

What If My Item is Damaged, Lost or Defective?

Damaged or defective products can only be accepted if within 3 days of arrival or delivery.

If you receive a damaged, or lost, or defective item and/or purchased package protection - you'll be covered for the product and replacement - however - there is still a process before replacing. If you purchased package protection with your order, simply contact our team at rebelreaperteam@rebelreaper.com including your order #, full name, address of your order where it was shipped, and as much detail as possible to include for what happened for the next steps before we can replace the item(s)

However, you will need to reach out to the shipping carrier and complete some simple online filed paperwork (trust us we know, but its the carriers process) to replace the items if necessary.

Note: You "may" need to create a free USPS account to file a claim & have more access to certain things, you can do that by clicking HERE TO CREATE A USPS ACCOUNT

FOLLOW BELOW FOR CARRIER CLAIM INFORMATION:

USPS (United States Postal Service)

USPS: Main Website Homepage

USPS: How to File a Domestic Claim

USPS: How to File International Claim

Other USPS Info:

USPS: Click Here Instructions for Claims for Loss or Damage

USPS: Tracking Page for Packages

USPS Domestic Claims - How To / Info & The Basics

UPS (United Parcel Service)

UPS: File Claim Page

UPS: Tracking Your Order Page

UPS: Change Delivery

If you need further assistance after using the above resources, please contact us immediately at rebelreaperteam@rebelreaper.com with photos, name, date you found out it happened, and as much detail as possible along with your order number.

What Happens If My Claim is Not Approved by the Shipping Carrier?

If your claim is denied by the carrier, you will need to speak to them directly.

Our requirements for any returns or accepting any damaged products still do need to be sent back as they were received (brand new, unworn, unwashed, original tags, and packaging):

  • The new item can be shipped back to you at your expense or on a case-by-case basis.
How Will I Receive Store Credit If My Claim Items are Not Replaceable?

Since most of our items are limited releases & if your items are not replaceable, or sold out, we will issue you a Store Credit after a claim is filed for the lost, damaged, or missing item(s). A Store credit will be issued as a digital gift card to your email once your return is processed and approved.

The credit can be used for future purchases on our website.

Do I Need to Pay for Return Shipping for Lost/Claim Items?

At the moment, yes, customers are responsible for return shipping costs for lost/claim items. We do not refund or credit initial shipping costs from when we sent the item(s)

We recommend using a trackable shipping service like your local USPS or UPS carrier for your return to ensure it arrives at our store address to process:

Rebel Reaper Clothing Company
3102 E. Cactus Rd.

Phoenix, AZ 85032.

What Items Are Not Eligible for Returns or Exchanges?

The following items are FINAL SALE and cannot be returned or exchanged:

  • Clearance items
  • Final Sale Items
  • Socks and underwear (hygiene products) if opened
  • Custom vests or custom jackets
  • Handmade items
  • Any other product marked as "Final Sale"

These items are excluded from our return policy for hygiene and customization reasons. All Custom Vests and Jackets are made to order.

Please double-check your order before purchasing.

For additional questions, contact us at orders@rebelreaper.com with your name, order number, and as much detail as possible for assistance or clarification.

How Do I Handle a Claim Internationally?

Yes, we offer international shipping.

We do not however offer refunds for international orders or refund/credit back any shipping costs.

Rates and delivery times vary by location.

Note: You "may" need to create a free USPS account to file a claim & have more access to certain things, you can do that by clicking HERE TO CREATE A USPS ACCOUNT

FOLLOW BELOW FOR CARRIER CLAIM INFORMATION:

USPS (United States Postal Service)

USPS: Main Website Homepage

USPS: How to File International Claim

Other USPS Info:

USPS: Click Here Instructions for Claims for Loss or Damage

USPS: Tracking Page for Packages

USPS Domestic Claims - How To / Info & The Basics

UPS (United Parcel Service)

UPS: File Claim Page

UPS: Tracking Your Order Page

UPS: Change Delivery

If you need further assistance after using the above resources, please contact us immediately at rebelreaperteam@rebelreaper.com with photos, name, date you found out it happened, and as much detail as possible along with your order number.

Can I Cancel or Modify My Order, Change the Address, Etc.?

Once an order is placed, it cannot be modified or canceled as we process orders quickly.

Once tracking is sent, the item is picked up from our shipping carriers the same day.

If it was sent to the wrong address or location, please contact the shipping carrier directly to see if they can re-route the package to the correct address.

CUSTOM VESTS & JACKETS, POLICIES, AND VISITS IN-STORE

Ordering, Sizing, In-Store Visits, Returns, Customization Options, Warranty, and More are below.

How Do I Order a Custom Vest or Jacket?

Ordering a custom vest or jacket is simple!

  • Visit us in-store for tailored measurements and personalized guidance.
  • If shopping online, follow the sizing chart provided on the product page and include any specific customization requests at checkout using our online builder. If the builder is not available, please reach out to our team at customs@rebelreaper.com with ALL details of the vest you'd like to order for quick replis.
Can I Visit Your Store for Tailored Measurements ordering a custom?

Yes, absolutely! We recommend visiting us at:
3102 E. Cactus Rd., Phoenix, AZ 85032
Our team will take your measurements to ensure the perfect fit for your custom vest or jacket.

How Do I Choose the Right Size Online?

Check the size chart on the product page for detailed measurements.

Our Vest and Jacket size charts are generic sizing online.

For a tailored fit, take your measurements using a soft measure tape and compare them with our chart.

If you’re unsure, feel free to contact us for guidance before placing your order at customs@rebelreaper.com or there are plenty of videos on YouTube to show how to do it too :)

What Customization Options Are Available?

EVERYTHING IS CUSTOM! There are no limits to your imagination here. Our custom vests and jackets offer options such as:

  • Material selection (leather, denim, canvas, exotic leathers etc.)
  • Over 30+ Different Unique Stitching patterns and design details
  • Pockets and closures
  • Premium YKK Zippers and Heavy Duty Snap Buttons
  • Personalized tailored fitment
  • Custom Removable Liner with your own artwork
  • Collared or Collarless
  • Shorter Torso or Longer
  • Piping Colors and Braids around armholes

& SO MUCH MORE. The only limits are your imagination here at Rebel Reaper.

How Long Does It Take to Receive a Custom Order?

Generally - more simple non-complex Custom Vests typically take 4-6 weeks on average depending on order volume or the holiday season to complete, depending on the complexity of your order. We’ll provide updates as your item progresses.

Jackets typically are more detailed and use much more time to make since its by hand. Typically its about 5-8 weeks for a full custom jacket, sometimes sooner

These are estimated time frames, it could be sooner depending on volume at the moment but we will notify you that once your order is placed.

Are Custom Vests and Jackets Returnable?

Since all customs are handmade to order, no, custom items are final sale and cannot be returned or exchanged. This policy ensures the integrity of your unique design as well.

What If My Custom Vest or Jacket Doesn’t Fit?

If you visited in-store for tailored measurements, fit issues are rare. We've measured over 5000+ customers since 2016, and then some. So our experience ensures you're getting the best.

For online orders, double-check the sizing chart (which is a generic sizing chart for an estimate if you cannot or know how to measure yourself) and check your measurements before purchase.

Can I Add Custom Features to an Existing Vest or Jacket?

Unfortunately we do not alter or add any additions/changes to your personal items. All our products are unique and made by hand here at Rebel Reaper.

If you would like to replicate or make a new version of it to order a new custom we can do that. Just bring your current piece to our store, and we’ll work with you to explore customization options to replicate it.

Do Custom Vests and Jackets Come with a Warranty?

Yes, we offer a limited lifetime warranty on all custom vests and jackets. You can purchase this insurance to received a unique Rebel Reaper Certified Gold Coin for $50 to cover any repairs for stitching, button replacements, or zipper fixes to the vest only.

What the Warranty Covers:

  • Defects in craftsmanship or materials like the zippers, buttons, or stitching that occur under normal non-intentional use.
  • Issues such as stitching or hardware (zippers/buttons) failures that result from manufacturing.

What the Warranty Does NOT Cover:

  • Normal wear and tear from everyday use.
  • Damage caused by misuse, accidents, or alterations made by the customer.
  • Fading, scuffs, or other cosmetic changes due to exposure over time.

If you believe your item qualifies for warranty service, please contact us at customs@rebelreaper.com with photos and details. We’ll review your request and guide you through the process to see what we can do.

Note: Proof of purchase is required to claim warranty services.