Return Process

Here’s how to initiate and complete a return with us:

1. Check Eligibility
   Ensure the item meets our strict return requirements and within 30 days of the ordered delivery date. We do not accept returns or exchange outside this timeframe.
2. Submit a Return Request
   Visit our Online Returns Portal to start your return. Enter your order details and follow the instructions to complete your submission.
3. Ship Your Item Back After You've submitted the request and received the APPROVED Request. Do not ship yet if you didnt get this approved confirmation yet.
   Once your return request is approved, ship the item to our warehouse:
   3102 E. Cactus Rd., Phoenix, AZ 85032.
   Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
4. Processing Your Return typically is done within 5 business days once its been received by our warehouse, or sooner. If its been longer than this, please send us an email at orders@rebelreaper.com with your name, order number, and tracking to confirm and process.
5. We will check if the item(s) for exchange are able to be fulfilled.

• PLEASE NOTE: If what you need exchanged is not able to be exchanged, we will issue a store credit immediately in a digital gift card format credited to your account email.

Receive Your Store Credit or Exchange

• If your order is exchanged, we will send tracking and updates to you to your email for the exchange.
• Returns for store credit are processed and sent to you in digital gift card format to your email to use for future purchases.

If you have any questions during the process, feel free to contact us at orders@rebelreaper.com

We do not offer refunds to original payment method. Instead, we provide store credit or exchanges through our online returns portal online. If you are local or in Arizona, you can process your return in-store at 3102 E. Cactus Rd. Phoenix, AZ 85032 as long as its within the 30-day window from the date you place your order. Please bring proof of purchase with your order number if processing in-store.

Return Requirements:

• All returns are subject to approval.
• We do not process or complete a return or exchange until the item(s) are returned back to us at our store Location to process
• Items must be in brand new, unworn, unwashed condition with original tags and packaging.
• Returns that do not meet these conditions will not be accepted.

To initiate a return or exchange, visit our Returns Portal listed at the top of our site under "FAQ & More Info" or at the bottom of our site and follow the instructions.

We do not accept returns over the phone or unauthorized returns. It must be done through our online portal for accurate processing please.

Yes. We do not offer refunds to original payment method. Instead, we provide store credit or exchanges.

If you are local or in Arizona, you can process your return in-store at 3102 E. Cactus Rd. Phoenix, AZ 85032 as long as its within the 30-day window from the date you place your order. Please bring proof of purchase with your order number if processing in-store.

Please check our store hours and location before visiting to ensure we can assist.

• You must submit your return or exchange request within 30 days of receiving your order using our online returns portal at the top of our site.

• Damaged or defective products can only be accepted if within 3 days of delivery date.

Return Requirements:

• All returns are subject to approval.
• We do not process or complete a return or exchange until the item(s) are returned back to us at our store Location to process
• Items must be in brand new, unworn, unwashed condition with original tags and packaging.
• Returns that do not meet these conditions will not be accepted.

We do not accept returns over the phone or unauthorized returns. It must be done through our online portal for accurate processing please.

Processing begins only after we receive your items at our warehouse:
3102 E. Cactus Rd., Phoenix, AZ 85032.

Once received, please allow up to 5 business days for processing. You will received an "Approved" email with instructions on what happens next.

Approved returns will be issued store credit or an exchange based on your request.

Once an order is placed, it cannot be modified or canceled as we process orders quickly. Once tracking is sent, the item is picked up from our shipping carriers the same day.

Damaged or defective products can only be accepted if within 3 days of arrival or delivery.

If you receive a damaged, or lost, or defective item and/or purchased package protection - you'll be covered. However, you will need to reach out to the shipping carrier and complete some simple online filed paperwork (trust us we know its the carriers process) to replace the items if necessary.

We will help with the process since this only applies to lost, damaged goods from the carrier delivery, contact us immediately at orders@rebelreaper.com with photos, name, date you found out it happened, and as much detail as possible along with your order number.

Yes, we offer international shipping.

We do not however offer refunds for international orders or refund/credit back any shipping costs.

Rates and delivery times vary by location.

For further assistance on returns, exchange, or damaged products from the carrier, contact us at orders@rebelreaper.com with photos, name, and as much detail as possible along with your order number.

If your return does not meet our strict requirements (brand new, unworn, unwashed, original tags, and packaging):

• The return will not be accepted.
• The item can be shipped back to you at your expense.

Store credit will be issued as a digital gift card to your email once your return is processed and approved.

The credit can be used for future purchases on our website.

At the moment, yes, customers are responsible for return shipping costs. We do not refund or credit initial shipping costs from when we sent the item(s)

We recommend using a trackable shipping service like your local USPS or UPS carrier for your return to ensure it arrives at:
3102 E. Cactus Rd., Phoenix, AZ 85032.

Returns for simple exchanges or store credit must be initiated within 30 days of delivery.

• Requests submitted after this window will not be accepted

For damaged product or defective must be initiated within 3 days of receiving your order with pictures/proof of damage.

• Requests for damaged/defective items submitted after this window will not be accepted

The following items are FINAL SALE and cannot be returned or exchanged:

• Clearance items
• Final Sale Items
• Socks and underwear (hygiene products) if opened
• Custom vests or custom jackets
• Handmade items
• Any other product marked as "Final Sale"

These items are excluded from our return policy for hygiene and customization reasons. All Custom Vests and Jackets are made to order.

Please double-check your order before purchasing.

For additional questions, contact us at orders@rebelreaper.com with your name, order number, and as much detail as possible for assistance or clarification.

Damaged or defective products can only be accepted if within 3 days of arrival or delivery.

If you receive a damaged, or lost, or defective item and/or purchased package protection - you'll be covered for the product and replacement - however - there is still a process before replacing. If you purchased package protection with your order, simply contact our team at rebelreaperteam@rebelreaper.com including your order #, full name, address of your order where it was shipped, and as much detail as possible to include for what happened for the next steps before we can replace the item(s)

However, you will need to reach out to the shipping carrier and complete some simple online filed paperwork (trust us we know, but its the carriers process) to replace the items if necessary.

Note: You "may" need to create a free USPS account to file a claim & have more access to certain things, you can do that by clicking HERE TO CREATE A USPS ACCOUNT

FOLLOW BELOW FOR CARRIER CLAIM INFORMATION:

USPS (United States Postal Service)

USPS: Main Website Homepage

USPS: How to File a Domestic Claim

USPS: How to File International Claim

Other USPS Info:

USPS: Click Here Instructions for Claims for Loss or Damage

USPS: Tracking Page for Packages

USPS Domestic Claims - How To / Info & The Basics

UPS (United Parcel Service)

UPS: File Claim Page

UPS: Tracking Your Order Page

UPS: Change Delivery

If you need further assistance after using the above resources, please contact us immediately at rebelreaperteam@rebelreaper.com with photos, name, date you found out it happened, and as much detail as possible along with your order number.

If your claim is denied by the carrier, you will need to speak to them directly.

Our requirements for any returns or accepting any damaged products still do need to be sent back as they were received (brand new, unworn, unwashed, original tags, and packaging):

• The new item can be shipped back to you at your expense or on a case-by-case basis.

Since most of our items are limited releases & if your items are not replaceable, or sold out, we will issue you a Store Credit after a claim is filed for the lost, damaged, or missing item(s). A Store credit will be issued as a digital gift card to your email once your return is processed and approved.

The credit can be used for future purchases on our website.

At the moment, yes, customers are responsible for return shipping costs for lost/claim items. We do not refund or credit initial shipping costs from when we sent the item(s)

We recommend using a trackable shipping service like your local USPS or UPS carrier for your return to ensure it arrives at our store address to process:

Rebel Reaper Clothing Company
3102 E. Cactus Rd.

Phoenix, AZ 85032.

The following items are FINAL SALE and cannot be returned or exchanged:

• Clearance items
• Final Sale Items
• Socks and underwear (hygiene products) if opened
• Custom vests or custom jackets
• Handmade items
• Any other product marked as "Final Sale"

These items are excluded from our return policy for hygiene and customization reasons. All Custom Vests and Jackets are made to order.

Please double-check your order before purchasing.

For additional questions, contact us at orders@rebelreaper.com with your name, order number, and as much detail as possible for assistance or clarification.

Yes, we offer international shipping.

We do not however offer refunds for international orders or refund/credit back any shipping costs.

Rates and delivery times vary by location.

Note: You "may" need to create a free USPS account to file a claim & have more access to certain things, you can do that by clicking HERE TO CREATE A USPS ACCOUNT

FOLLOW BELOW FOR CARRIER CLAIM INFORMATION:

USPS (United States Postal Service)

USPS: Main Website Homepage

USPS: How to File International Claim

Other USPS Info:

USPS: Click Here Instructions for Claims for Loss or Damage

USPS: Tracking Page for Packages

USPS Domestic Claims - How To / Info & The Basics

UPS (United Parcel Service)

UPS: File Claim Page

UPS: Tracking Your Order Page

UPS: Change Delivery

If you need further assistance after using the above resources, please contact us immediately at rebelreaperteam@rebelreaper.com with photos, name, date you found out it happened, and as much detail as possible along with your order number.

Once an order is placed, it cannot be modified or canceled as we process orders quickly.

Once tracking is sent, the item is picked up from our shipping carriers the same day.

If it was sent to the wrong address or location, please contact the shipping carrier directly to see if they can re-route the package to the correct address.

Ordering a custom vest or jacket is simple!

• Visit us in-store for tailored measurements and personalized guidance.
• If shopping online, follow the sizing chart provided on the product page and include any specific customization requests at checkout using our online builder. If the builder is not available, please reach out to our team at customs@rebelreaper.com with ALL details of the vest you'd like to order for quick replis.

Yes, absolutely! We recommend visiting us at:
3102 E. Cactus Rd., Phoenix, AZ 85032
Our team will take your measurements to ensure the perfect fit for your custom vest or jacket.

Check the size chart on the product page for detailed measurements.

Our Vest and Jacket size charts are generic sizing online.

For a tailored fit, take your measurements using a soft measure tape and compare them with our chart.

If you’re unsure, feel free to contact us for guidance before placing your order at customs@rebelreaper.com or there are plenty of videos on YouTube to show how to do it too :)

EVERYTHING IS CUSTOM! There are no limits to your imagination here. Our custom vests and jackets offer options such as:

• Material selection (leather, denim, canvas, exotic leathers etc.)
• Over 30+ Different Unique Stitching patterns and design details
• Pockets and closures
• Premium YKK Zippers and Heavy Duty Snap Buttons
• Personalized tailored fitment
• Custom Removable Liner with your own artwork
• Collared or Collarless
• Shorter Torso or Longer
• Piping Colors and Braids around armholes

& SO MUCH MORE. The only limits are your imagination here at Rebel Reaper.

Generally - more simple non-complex Custom Vests typically take 4-6 weeks on average depending on order volume or the holiday season to complete, depending on the complexity of your order. We’ll provide updates as your item progresses.

Jackets typically are more detailed and use much more time to make since its by hand. Typically its about 5-8 weeks for a full custom jacket, sometimes sooner

These are estimated time frames, it could be sooner depending on volume at the moment but we will notify you that once your order is placed.

Since all customs are handmade to order, no, custom items are final sale and cannot be returned or exchanged. This policy ensures the integrity of your unique design as well.

If you visited in-store for tailored measurements, fit issues are rare. We've measured over 5000+ customers since 2016, and then some. So our experience ensures you're getting the best.

For online orders, double-check the sizing chart (which is a generic sizing chart for an estimate if you cannot or know how to measure yourself) and check your measurements before purchase.

Unfortunately we do not alter or add any additions/changes to your personal items. All our products are unique and made by hand here at Rebel Reaper.

If you would like to replicate or make a new version of it to order a new custom we can do that. Just bring your current piece to our store, and we’ll work with you to explore customization options to replicate it.

Yes, we offer a limited lifetime warranty on all custom vests and jackets. You can purchase this insurance to received a unique Rebel Reaper Certified Gold Coin for $50 to cover any repairs for stitching, button replacements, or zipper fixes to the vest only.

What the Warranty Covers:

• Defects in craftsmanship or materials like the zippers, buttons, or stitching that occur under normal non-intentional use.
• Issues such as stitching or hardware (zippers/buttons) failures that result from manufacturing.

What the Warranty Does NOT Cover:

• Normal wear and tear from everyday use.
• Damage caused by misuse, accidents, or alterations made by the customer.
• Fading, scuffs, or other cosmetic changes due to exposure over time.

If you believe your item qualifies for warranty service, please contact us at customs@rebelreaper.com with photos and details. We’ll review your request and guide you through the process to see what we can do.

Note: Proof of purchase is required to claim warranty services.