Store Locator

Frequently Asked Questions

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

    Order Processing

    • We process orders in the order they’re received.
    • Most orders are processed within 48 hours or less from the time you place them.
    • Important: We are closed Sunday and Monday, so orders placed after 12 PM MST on Saturday will be fulfilled the following business day (Tuesday).
    • “Standard” shipping refers to the carrier’s ground/regular service left to their transit time.

    Shipping Time-Frames 

    We ship most orders from our location 3102 E. Cactus Rd. Phoenix, AZ 85032. 

    Carrier Estimated Transit Times

    Here are typical transit time‐frames once your order ships. These are estimates and vary by destination, holidays, weather, etc.

    Transit times vary by carrier for shipping only, NOT fulfillment time:

    • USPS Ground Advantage: 2–5 business days (not including time to fulfill order)
    • USPS Priority Mail: 1–3 business days (not including time to fulfill order)
    • UPS Ground: 1–5 business days (not including time to fulfill order)
    • FedEx Ground: 1–5 business days
      Processing time (up to 48 hours) is not included in the carrier’s transit window.
    • Other Carrier Timeframes for Limited or Exclusive Online Only Products can vary between 9-14 days.

    Limited Edition or Online Exclusive Items may ship later form our other fulfillment locations, timeframes depend on your locatio

    Putting It All Together (What You Should Expect)

    • If you place your order before noon MST on Tuesday through Saturday → We aim to process it the same business day (if within the 48-hour intention).
    • Add the carrier transit time above: for example, if shipped via USPS Ground Advantage, you might expect delivery within approx. 2-5 business days after shipping.
    • Example: Order placed Wednesday 10 AM → processed Wednesday → shipped Wednesday → delivered maybe Friday to the West/nearby, or by following week for further destinations.
    • Orders placed after 12 PM MST, or on Sunday/Monday → processing begins the next business day (Tuesday) → add transit days accordingly.

    Important Notes

    • “Business days” = Tuesday through Saturday (since we’re closed Sunday & Monday for shipping).
    • Transit times do not include processing days. So if we ship on Tuesday afternoon, the carrier’s “day 1” starts Wednesday.
    • Factors like weather, carrier delays, rural ZIP codes, or remote destinations can extend transit beyond the typical timeframes.
    • If your tracking shows delay or you have questions, we’re here to help — just reach out at orders@rebelreaper.com

  • You’ll get an email with tracking details once your order is shipped. You can also track it directly through the carrier’s website or using our Track My Order page on our website. 

    We recommend using the direct carrier website for the most current live up to date tracking status.

    You can track your package anytime using our Track My Order Page on our website here: 

    👉Track My Order

  • INSTRUCTIONS Returns & Exchanges Portal

    Link: https://rebelreaper.com/apps/redo/account/login

    What you’ll need

    • Order number
    • Email used at checkout
    • The item(s) you want to return or exchange

    Step-by-Step: How to Submit a Return or Exchange

    1. Open the portal: Go to https://rebelreaper.com/apps/redo/account/login
    2. Verify your order: Enter your order number and email.
    3. Select items: Choose the product(s) you want to return or exchange.
    4. Choose action: Return for Store Credit or Exchange (size/color of the same item, inventory permitting)
    5. Tell us why: Pick a reason; add notes/photos if the item arrived damaged or incorrect.
    6. Review eligibility & costs: The portal will confirm if the item qualifies and show any return shipping costs or options.
    7. Get your label: Download/print your return label (or follow the instructions provided).
    8. Pack & ship:Items must be unworn, unwashed, with original tags/packaging. Include all accessories that came with the product.
    9. IMPORTANT: (If items are returned not NEW, and are found to be used, washed, crunched, worn, or similar we will reject the return and you'll have to pay to have it shipped back)
    10. Drop off with the specified carrier and keep your receipt.
    11. Track status: You’ll get email updates and confirmation once completed.
    12. Returns are typically processed within 5 business days after we receive and inspect your return. 

    Exchanges (if eligible and requested only) can be shipped once approved and in stock. If an item is out of stock before we receive your item(s), we will try to contact you. If we don’t hear from you within 24 hours, we will process the exchange as a store credit for the purchase amount (excluding the shipping cost of your original order).

    Returns & Exchanges Policy & Eligibility

    Eligibility — What Is / Isn’t Accepted

    Eligible

    • New, Unworn, unwashed items in original condition with all tags attached
    • Return requests within 30 days of delivery
    • Exchanges for size/color of the same product (subject to inventory)

    Not Eligible

    • Final sale items (as marked)
    • Certain online-exclusive products (the portal will notify you if not eligible)
    • Items with signs of wear, washing, odors, damage from use, or missing tags/packaging
    • Requests outside the 30-day window
    • Returning outside our Returns Portal manually not following instructions (unless our team specifically gives instructions to do so)

    Return Shipping & Notes

    • Customer is responsible for return shipping unless the item arrived damaged or incorrect, or you purchased Return & Exchange Insurance at checkout.
    • Processing timeframes above refer to returns received and approved after inspection.
    • If the portal indicates an item isn’t eligible, it cannot be processed for return or exchange.

    Please see our Policy regarding Returns & Exchanges for "Online Exclusive Only Products" (which is a separate policy below this tab)

  • Rebel Reaper Clothing Company

    • 3102 E. Cactus Rd. Phoenix, AZ 85032
    • Store Phone: (602)975-6392
    • Email: orders@rebelreaper.com

    Business Hours: 

    • Closed Sunday/Monday
    • Open Tuesday - Saturday 10AM to 6PM


    Get directions and store hours here: 👉Contact, Hours & Location