Return & Exchanges Instructions

How to Start a Return or Exchange Instructions

All returns and exchanges are handled through our online portal.
👉 Start Here: Returns & Exchanges Portal

Step-by-Step Instructions:

  1. Open the Returns & Exchanges Portal and verify your order number & details
  2. Select the eligible item(s) you’d like to return or exchange. If the item you need is out of stock or not available, please reach out to us at orders@rebelreaper.com for options for a resolution
  3. Choose your option: Store Credit or Exchange (same item, size, or color—if in stock).
  4. Confirm eligibility and any label or cost for the label shown in the portal.
  5. Pack your item in original condition and ship using the provided label.
  6. Once your return is received and inspected, processing typically takes up to 5 business days for review (excluding Sundays & Mondays & National Holidays).

NOTE: If your item was a gift, select that option on the Portal main menu and follow the steps.

Return & Exchange Eligibility

Eligible Items:

  • New, unworn, unwashed items with original tags attached in original packaging.
  • Items must be clean, folded properly as they arrived, and re-sellable to be eligible.
  • Returned within 30 days of delivery date.
  • Exchanges for the same item in a different size or color (inventory permitting).

Not Eligible:

  • Final Sale items (see below for more details).
  • Certain Online-Exclusive Only products (see below).
  • Worn, washed, odorous, or damaged items.
  • Items missing tags, packaging, or original condition.
  • Returns requested after 30 days.
  • Returns sent manually without first submitting through our portal.

Note: Pre-Order, Final Sale, Black Friday Final Sale, Custom Vests, Custom Jackets, Custom Products, Online-Only Exclusives are exempt from exchanges or returns. We reserve the right to refuse any return or exchange that we deem ineligible.

Return Shipping Costs

Customers are responsible for return shipping unless stated other wise in the return portal processing, or if the item arrived damaged or incorrect.

Online-Exclusive Only Products

These limited releases are Final Sale — no returns, exchanges, or refunds for sizing or change of mind.

Exception:
If your Online-Exclusive item arrives defective or damaged, notify us within 24 hours of delivery by emailing orders@rebelreaper.com with photos and your order number. These are reviewed on a case-by-case basis and approved or denied at Rebel Reaper Clothing Company's discretion. 

Once verified, we’ll issue store credit for the full value of the item after it’s returned and inspected.

Return & Exchange Processing

  • Exchanges ship after your return is received and approved.
  • If you need a size urgently, we recommend placing a new order and returning your original item for store credit once it’s processed.
  • For exceptions or special circumstances, email orders@rebelreaper.com.

Return & Exchange Review Timeline

Once we receive and approve your return:

  • Processing time: 3–5 business days (excluding Sundays & Mondays).
  • Notification: You’ll receive an email once your store credit or exchange has been issued or accepted after receiving the item & reviewed.

Worry-Free Delivery & Package Protection

We offer Worry-Free Delivery Protection at checkout to cover issues caused by lost, delayed, damaged, or stolen shipments. This is handled by our trusted partner, Seel, not Rebel Reaper directly.

What’s Covered

  • Lost: Package not delivered within 30 days (U.S.) or 60 days (International)
  • Delay: Over 10 days (U.S.) or 30 days (International) beyond expected date
  • Damage: Broken, crushed, or unusable item within 7 days of delivery
  • Theft: Stolen within 7 days after tracking is marked “Delivered”

Not Covered

  • Cosmetic or minor packaging damage
  • Manufacturing defects
  • Opened or unsealed items
  • Claims submitted after the eligible timeframe
  • Orders that did not include Worry-Free Protection at checkout

Lost, Delayed, Stolen, or Damaged Packages with Worry-Free Delivery

If you purchased Worry-Free Delivery Insurance at checkout, follow these steps for "How to File a Claim" for your order.

Handled by Seel (not Rebel Reaper directly).

  1. Visit claims.seel.com
  2. Enter your order number and checkout email
  3. Select the appropriate claim type: Lost / Delay / Theft / Damage
  4. Seel will follow up with you via email once your claim is processed

IMPORTANT NOTE: Wait for instructions from Seel for the next steps, Rebel Reaper does not handle these claims directly. It is handled through our Partners at Seel and Parcel Panel directly.

Still Need Help?

For assistance with returns or exchanges, contact our team:
📧 orders@rebelreaper.com

NOTE: Include your order number and a brief description of your issue for faster service.

Other Related Links: Returns Portal, Returns Step-by-Step Instructions, Pre-Order Policy, Online Exclusives Policy, Official FAQ's Page

 

Frequently Asked Questions

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

    Order Processing

    • We process orders in the order they’re received.
    • Most orders are processed within 48 hours or less from the time you place them.
    • Important: We are closed Sunday and Monday, so orders placed after 12 PM MST on Saturday will be fulfilled the following business day (Tuesday).
    • “Standard” shipping refers to the carrier’s ground/regular service left to their transit time.

    Shipping Time-Frames 

    We ship most orders from our location 3102 E. Cactus Rd. Phoenix, AZ 85032. 

    Carrier Estimated Transit Times

    Here are typical transit time‐frames once your order ships. These are estimates and vary by destination, holidays, weather, etc.

    Transit times vary by carrier for shipping only, NOT fulfillment time:

    • USPS Ground Advantage: 2–5 business days (not including time to fulfill order)
    • USPS Priority Mail: 1–3 business days (not including time to fulfill order)
    • UPS Ground: 1–5 business days (not including time to fulfill order)
    • FedEx Ground: 1–5 business days
      Processing time (up to 48 hours) is not included in the carrier’s transit window.
    • Other Carrier Timeframes for Limited or Exclusive Online Only Products can vary between 9-14 days.

    Limited Edition or Online Exclusive Items may ship later form our other fulfillment locations, timeframes depend on your locatio

    Putting It All Together (What You Should Expect)

    • If you place your order before noon MST on Tuesday through Saturday → We aim to process it the same business day (if within the 48-hour intention).
    • Add the carrier transit time above: for example, if shipped via USPS Ground Advantage, you might expect delivery within approx. 2-5 business days after shipping.
    • Example: Order placed Wednesday 10 AM → processed Wednesday → shipped Wednesday → delivered maybe Friday to the West/nearby, or by following week for further destinations.
    • Orders placed after 12 PM MST, or on Sunday/Monday → processing begins the next business day (Tuesday) → add transit days accordingly.

    Important Notes

    • “Business days” = Tuesday through Saturday (since we’re closed Sunday & Monday for shipping).
    • Transit times do not include processing days. So if we ship on Tuesday afternoon, the carrier’s “day 1” starts Wednesday.
    • Factors like weather, carrier delays, rural ZIP codes, or remote destinations can extend transit beyond the typical timeframes.
    • If your tracking shows delay or you have questions, we’re here to help — just reach out at orders@rebelreaper.com

  • You’ll get an email with tracking details once your order is shipped. You can also track it directly through the carrier’s website or using our Track My Order page on our website. 

    We recommend using the direct carrier website for the most current live up to date tracking status.

    You can track your package anytime using our Track My Order Page on our website here: 

    👉Track My Order

  • INSTRUCTIONS Returns & Exchanges Portal

    Link: https://rebelreaper.com/apps/redo/account/login

    What you’ll need

    • Order number
    • Email used at checkout
    • The item(s) you want to return or exchange

    Step-by-Step: How to Submit a Return or Exchange

    1. Open the portal: Go to https://rebelreaper.com/apps/redo/account/login
    2. Verify your order: Enter your order number and email.
    3. Select items: Choose the product(s) you want to return or exchange.
    4. Choose action: Return for Store Credit or Exchange (size/color of the same item, inventory permitting)
    5. Tell us why: Pick a reason; add notes/photos if the item arrived damaged or incorrect.
    6. Review eligibility & costs: The portal will confirm if the item qualifies and show any return shipping costs or options.
    7. Get your label: Download/print your return label (or follow the instructions provided).
    8. Pack & ship:Items must be unworn, unwashed, with original tags/packaging. Include all accessories that came with the product.
    9. IMPORTANT: (If items are returned not NEW, and are found to be used, washed, crunched, worn, or similar we will reject the return and you'll have to pay to have it shipped back)
    10. Drop off with the specified carrier and keep your receipt.
    11. Track status: You’ll get email updates and confirmation once completed.
    12. Returns are typically processed within 5 business days after we receive and inspect your return. 

    Exchanges (if eligible and requested only) can be shipped once approved and in stock. If an item is out of stock before we receive your item(s), we will try to contact you. If we don’t hear from you within 24 hours, we will process the exchange as a store credit for the purchase amount (excluding the shipping cost of your original order).

    Returns & Exchanges Policy & Eligibility

    Eligibility — What Is / Isn’t Accepted

    Eligible

    • New, Unworn, unwashed items in original condition with all tags attached
    • Return requests within 30 days of delivery
    • Exchanges for size/color of the same product (subject to inventory)

    Not Eligible

    • Final sale items (as marked)
    • Certain online-exclusive products (the portal will notify you if not eligible)
    • Items with signs of wear, washing, odors, damage from use, or missing tags/packaging
    • Requests outside the 30-day window
    • Returning outside our Returns Portal manually not following instructions (unless our team specifically gives instructions to do so)

    Return Shipping & Notes

    • Customer is responsible for return shipping unless the item arrived damaged or incorrect, or you purchased Return & Exchange Insurance at checkout.
    • Processing timeframes above refer to returns received and approved after inspection.
    • If the portal indicates an item isn’t eligible, it cannot be processed for return or exchange.

    Please see our Policy regarding Returns & Exchanges for "Online Exclusive Only Products" (which is a separate policy below this tab)

  • Rebel Reaper Clothing Company

    • 3102 E. Cactus Rd. Phoenix, AZ 85032
    • Store Phone: (602)975-6392
    • Email: orders@rebelreaper.com

    Business Hours: 

    • Closed Sunday/Monday
    • Open Tuesday - Saturday 10AM to 6PM


    Get directions and store hours here: 👉Contact, Hours & Location